Gore Fast Forward Focuses on Customer Expectations, Broker Technology

Gore Mutual’s Fast Forward event on Thursday, June 14, attracted hundreds of brokers for an engaging afternoon of panel discussions on how brokers can strengthen their competitive position by leveraging technology to adapt to evolving consumer expectations.

CSIO’s President and CEO, Catherine Smola, participated in the Technology and the Customer Experience panel, addressing the challenges to modernization posed by regulators - specifically in regards to electronic proof of auto insurance, or eSlips.

“The consumer doesn’t realize it’s a regulation roadblock. They think it’s us, they think it’s our inability to have that technology without recognizing that we do have the technology and we are just not allowed to use it in some cases.” - Catherine Smola

At the same time, a growing number of brokerages are beginning to realize that they can provide the eSlip to their customers while still complying with regulations, so long as customers continue to receive the paper copy as well. As a result, more and more brokerages register for the My Proof of Insurance eDelivery solution every day.

“The way we see it, the world is moving at a faster pace than ever before. It’s driven by technology, but customer expectations follow that technology, and we, as an industry, are way behind where the customer is today.” - Paul Jackson, Chief Marketing and Distribution Officer at Gore Mutual (Top Broker).

CSIO congratulates Gore Mutual on the success of its second Fast Forward event, which supports communication, collaboration and cooperation between carriers and brokers to strengthen our industry’s competitive edge in today’s modern market.

Related: See the article on My Proof of Insurance from Gore Mutual’s Go Magazine.