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About CSIO
About CSIO

About CSIO

CSIO (Centre for Study of Insurance Operations) is Canada's industry association of property and casualty insurers, brokers and software providers. CSIO is committed to improving the efficiency and competitive position of the broker distribution channel by overseeing the development, implementation and maintenance of technology solutions such as XML, EDI and standardized forms that will move insurance information and the P&C industry forward.

CSIO is currently working on the development of standards in three areas: XML, AL3 (EDI) and forms.CSIO Standards - XML and EDI

XML

The CSIO XML standards provide a common data transfer interface, connecting disparate systems in real-time and giving brokers and insurance companies a solution to increase efficiencies and improve customer service. This initiative is being pursued in a manner that will facilitate XML data exchange in the global marketplace.

"Most brokers are very aware of the ongoing competitive threat that is the loss of their market share to direct writers. Consistently adopting XML standards will help brokers compete against direct writers because it will allow them to communicate more efficiently with insurers." - XML Standards Adoption – Promising for Brokers, Customers and the Industry as a Whole [PDF]

EDI

The CSIO EDI standards are exceptionally stable and widely used across Canada. The EDI Personal Lines standards are complete and remain in maintenance mode. Maintenance requests to the standards are reviewed and approved by CSIO members at working groups.

CSIOnet - Facilitating BusinessCSIOnet

In conjunction with maintaining the EDI standards, CSIO also operates CSIOnet, the industry’s most successful property and casualty EDI network. CSIOnet is currently used by the majority of Canada’s P&C companies and over 2,000 brokers across the country.

Forms

CSIO saves brokers and insurers time and money by creating standardized industry forms that provide a consistent means of documenting insurance policy information. Without standardized forms, brokers and insurers would have to find ways of combining different proprietary forms. CSIO industry forms save them this time and effort so that they can concentrate on what’s really important – serving their customers.


If you’re a broker, insurer or software provider in the Canadian P&C industry, CSIO can help you. To start realizing the benefits of these excellent services provided by CSIO, apply to become a CSIO member.